Shikhar Joshi

Project Manager & UI/UX Engineer

In this role, I manage the full project lifecycle for global clients—from defining scope and budgets to leading Agile/Scrum ceremonies and overseeing risk management. I design responsive, user-centered SaaS interfaces using Figma conducting user research, competitor analysis, and usability testing to ensure design quality and user alignment. I work closely with developers to provide pixel-perfect handoffs and ensure consistent implementation. By collaborating with stakeholders and cross-functional teams, I ensure timely delivery, clear communication, and seamless execution of complex digital products.

• Successfully delivered multiple international client projects simultaneously with consistent on-time completion.
• Improved product usability through structured UX research and iterative design workflows.
• Implemented design standards that enhanced collaboration between design and development teams.

UI/UX Developer & React Front-End Developer

I led end-to-end UI/UX and frontend development for enterprise SaaS platforms, including HRMS, inventory systems, pharmacy management tools, and AI-based chatbot solutions. My work involved creating scalable, accessible applications using React, Redux, Material UI, Styled Components, and REST APIs. I also developed complete design systems, wireframes, prototypes, and user flows in Figma, refining them through user data and analytics. I collaborated closely with backend teams to ensure seamless API integration and optimized performance across all applications.

• Delivered complete UI/UX strategy and frontend architecture for multiple enterprise systems.
• Built reusable and scalable component libraries that accelerated development cycles.
• Enhanced user adoption and engagement through improved UX and responsive interface design.

I.T. Head

As the IT Head, I managed the entire IT infrastructure and operations across 12 branch offices, supporting more than 10,000 subscribers. I oversaw customization and maintenance of the Subscriber Management System (SMS) for both internet and cable TV services. I supervised L1 and L2 teams, ensuring strict SLA compliance for uptime and latency, while continuously monitoring network performance, resolving escalations, and optimizing system processes to enhance service reliability and operational efficiency.

• Maintained high service uptime and performance for a 10,000+ customer network.
• Improved Subscriber Management System (SMS) workflows, significantly reducing recurring system issues.
• Strengthened operational efficiency by standardizing IT processes across all branches.

Level-1 Support Engineer

I provided on-site and remote technical support to fiber internet customers, performing diagnostics and resolving connectivity issues efficiently. I monitored network performance to ensure SLA compliance for downtime and latency, escalating issues to backend teams when needed. My role required strong communication, fast problem-solving, and a customer-first approach to maintain service quality.

• Consistently met SLA standards for response time and network uptime.
• Achieved high customer satisfaction through reliable and timely technical support.
• Responsible for embassy clients.

Bachelor of Engineering (B.E.) in Information Science

Completed a four-year engineering program with a strong foundation in software development, data structures, networking, and information systems. Gained hands-on experience through academic projects, technical labs, and research-driven coursework aligned with industry standards.

Higher Secondary Education Board (HSEB) – Computer Science

Focused on computer science and technology fundamentals with coursework in physics, chemistry, and mathematics. Developed analytical skills that supported further studies in computing and engineering disciplines.

School Leaving Certificate (SLC)

Completed foundational academic education with emphasis on mathematics, sciences, and communication skills, establishing the base for further technical and professional studies.